Enhancing Consumer Trust and Satisfaction towards Cloud Services

Authors

  • Sukhjinder Kaur
  • Deepika Sood
  • Ramandeep Sandhu

Abstract

Abstract

In today’s world, consumer of a service is prior and top significant part of a business. Cloud computing is an efficient technology with a vast amount of momentum, and its unique parameters are exacerbating various security and privacy concerns. Going from computations to the “Cloud” is making computing calculations easier towards the users, at the same time it will bring some new security concerns regarding the safe and reliable use of data of end users or customers using the cloud. Trust is a genuine and giant consideration point which is accepted as the backbone of cloud system, or it is a representation of satisfaction of cloud users. This paper firstly provides an analysis report about the trust and its boundary values which are assumed as those important features which directly/indirectly influences the satisfaction level based on the Service level Agreement (SLA). In this paper, we have provided a trust mechanism called “Online Feedback Channel- OFC” at the end of cloud users. This factor can be easily used by Cloud Service Users (CSU) to express their level of satisfaction.

Keywords: Cloud Computing, Trust, Satisfaction, Elasticity, SLA, OFC, CSU

Cite this Article

Sukhjinder Kaur, Deepika Sood, Ramandeep Sandhu. Enhancing Consumer Trust and Satisfaction towards Cloud Services. Journal of Artificial Intelligence Research & Advances. 2019; 6(2): 52–57p.


Downloads

Published

2019-07-18

Issue

Vol. 6 No. 2 (2019)

Section

Research Articles

License

Declaration and Copyright Transfer Form

(to be completed by authors)

I/ We, the undersigned author(s) of the submitted manuscript, hereby declare, that the above manuscript which is submitted for publication in the STM Journals(s), is not published already in part or whole (except in the form of abstract) in any journal or magazine for private or public circulation, and, is not under consideration of publication elsewhere.

  • I/We will not withdraw the manuscript after 1 week of submission as I have read the Author Guidelines and will adhere to the guidelines.
  • I/We Author(s ) have niether given nor will give this manuscript elsewhere for publishing after submitting in STM Journal(s).
  • I/ We have read the original version of the manuscript and am/ are responsible for the thought contents embodied in it. The work dealt in the manuscript is my/ our own, and my/ our individual contribution to this work is significant enough to qualify for authorship.
  •  I/We also agree to the authorship of the article in the following order:

Author’s name                                    

 

1. ________________

2. ________________

3. ________________

4. ________________

 

We  Author(s) tick this box and would request you to consider it as our signature as we agree to the terms of this Copyright Notice, which will apply to this submission if and when it is published by this journal.